1. Acceptance of Terms
By accessing or using any services provided by YUSUF IT SERVICES LIMITED, including but not limited to our website, Cloud PBX platform, DID phone numbers, SIP trunking, and related telecommunications services (collectively, the "Services"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, you must not use our Services.
2. Definitions
- "DID Number" means a Direct Inward Dialling telephone number provisioned to the Customer.
- "Cloud PBX" means our hosted private branch exchange platform.
- "Customer" or "you" means any individual or entity that registers for and uses the Services.
- "Account" means the customer account created upon registration.
- "SIP" means Session Initiation Protocol, used for voice over IP communications.
3. Eligibility & Registration
You must be at least 18 years old and have legal capacity to enter into a binding agreement. When registering, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials. Certain DID numbers may require identity verification or documentation as mandated by local telecommunications regulations (see our Legal Requirements page).
4. Services
4.1 DID Phone Numbers
We provide virtual phone numbers from various countries. Pricing is per-country and per-number-type. Numbers are subject to availability and regulatory requirements of the destination country. We reserve the right to withdraw or reassign numbers if required by regulatory authorities.
4.2 Cloud PBX
Our Cloud PBX platform is provided free of charge with every DID number subscription. Features include IVR, call routing, extensions, voicemail, call recording, and analytics. We do not guarantee uninterrupted access but aim for 99.9% uptime.
4.3 SIP Trunking
SIP trunking services are provided as-is. You are responsible for configuring compatible equipment. We are not responsible for issues arising from incompatible third-party hardware or software.
5. Pricing & Payment
- DID numbers are billed monthly at the rate published on our pricing page at the time of purchase.
- Outbound calls are billed per minute at published PSTN rates.
- All prices are in USD unless otherwise stated.
- Payment is due in advance. Failure to pay may result in service suspension.
- We accept major credit/debit cards, PayPal, bank transfer, and cryptocurrency (USDT).
- Refunds are issued at our discretion. Setup fees and usage charges are non-refundable.
6. Acceptable Use Policy
You agree not to use our Services for:
- Any unlawful purpose or in violation of applicable laws.
- Fraudulent activities, spam, or unsolicited bulk communications.
- Harassment, threats, or abusive conduct.
- Transmission of malware or harmful code.
- Generating artificial traffic or inflating call volumes.
- Reselling services without prior written authorisation.
Violation of this policy may result in immediate suspension or termination of your account without refund.
7. Number Porting
We support inbound number porting where available. Porting timelines vary by country (typically 5–15 business days). We are not liable for delays caused by losing carriers. Porting fees, if applicable, are published on our website.
8. Service Level & Uptime
We target 99.9% uptime for our platform. This excludes scheduled maintenance (communicated in advance), force majeure events, and issues with upstream carriers. Service credits may be issued for prolonged outages at our discretion.
9. Data Protection & Privacy
We process personal data in accordance with our Privacy Policy and applicable data protection laws including the UK GDPR and the Data Protection Act 2018. Call recordings are stored securely and retained as per your plan settings.
10. Intellectual Property
All content, software, trademarks, and materials on our website and platform are the property of YUSUF IT SERVICES LIMITED or its licensors. You may not copy, modify, distribute, or create derivative works without our prior written consent.
11. Limitation of Liability
To the maximum extent permitted by law, YUSUF IT SERVICES LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Services. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.
12. Termination
- You may cancel your account at any time from the dashboard or by contacting support.
- We may suspend or terminate your account for breach of these Terms, non-payment, or regulatory reasons.
- Upon termination, your DID numbers will be released and cannot be recovered.
- Outstanding balances remain payable after termination.
13. Modifications
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or website notice at least 30 days in advance. Continued use after changes take effect constitutes acceptance of the revised Terms.
14. Governing Law & Disputes
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. We encourage resolution through our support team before formal proceedings.
15. Contact Us
For questions about these Terms, contact us at:
- Email: [email protected]
- Address: International House, 22-28 Wood Street, Doncaster, United Kingdom, DN1 3LW
- Phone: +44 800 743 2835